Frequently Asked Questions - FAQs
Expand/Contract Questions and Answers
The South Florida Water Management District imposes yearly watering restrictions.
Yes. For customers who would prefer the flexibility of using online bill pay, that option is available. For more information, contact our office on how to set up your account.
Please go to the Online Bill Pay page, and then click on the link to set up your account. Once you have successfully set up your account, you can review and pay your bills at your convenience. There is a small fee to use the online bill pay.
No. District policy requires that separate deposits be provided for every water meter.
Yes, simply send a check with your account number on it. Any amount that you pay above the amount shown on your bill will be credited to your account and applied against future bills.
You have five convenient options.
Mail your payment to our lockbox service:
Immokalee Water & Sewer District
PO Box 12047
Naples, FL 34101-2047Your payment can be deducted monthly from your bank account through an ACH automatic electronic fund transfer (EFT). Please call us at (239) 658-3630 to request the form to begin this service.
You can make payments by telephone 24 hours a day by calling (866) 658-3630.
Visit our office at 1020 Sanitation Road, Immokalee, and pay your bill in person during business hours at our drive-though window or in our lobby. In the evenings and on weekends, there is a drop box, located on the north side of the building at the drive-through window, for your convenience.
You can access the Online Bill Pay page and set up your account to view and pay your bills. There is a small convenience fee for the use of the online bill pay.
Call IWSD at (239) 658-3630 five business days prior to closing on the property or moving. Please be prepared to provide your name, valid photo identification, social security number, the property address and the date of the closing or move. Our customer service representative will provide information about your deposit at that time. Any unpaid balances at that location will also have to be paid before service can be started.
A very small leak can use a lot of water over time. For example, a faucet that drips just 1 drop a minute will use over 4 gallons of water in a month.
Some customers choose to put their accounts on vacation. Customers need to sign the appropriate forms, and request in advance for this service. There is a $45.00* (pre-paid) charge to do this service. When you come back into town, just stop by our office, and have the water turned back on.
*New charge amount effective October 1, 2022.
Yes. Please call our office to change the address.
No. We are an Independent Special District, governed by a local Board of Commissioners, who are appointed by the Governor of Florida.
The base charge* is based on Equivalent Dwelling Units (EDUs). The average home is equipped with a 5/8-inch meter, with a monthly base charge of $30.83 for water, $45.19 for sewer service and $7.00 per month for a cross-connection control fee. The cost for water usage and sewer usage are additional.
*Service charges based on rates valid October 1, 2024, through September 30, 2025.
The District uses groundwater from wells. The water is drawn from the lower Tamiami and the Sandstone aquifers.
When you have given the appropriate request to turn off your account, in writing to our office, and supplied identification, an order will be issued to get a final reading. The deposit is applied to any unpaid bills, and a check is then issued. This process may take from six to eight weeks.
There are three billing cycles in place:
- Account numbers beginning with “1” are due on the 4th of each month.
- Account numbers beginning with “2” are due on the 13th of each month.
- Account numbers beginning with “3” are due on the 17th of each month.
Because there are specific dates set, it's possible that the due date could fall on a weekend or holiday at some point during the year. In this case, the bill would have to be paid on the prior business day, to avoid the late charges.
Note: Anything paid after these dates will be charged a fee of 1.5% on the outstanding balance (minimum $10).
Our lobby and drive-thru are open from 8:15 a.m. until 5:00 p.m., Monday through Friday. The drive-thru is located at the north side of the building.
In 2021, we conducted a rate study analysis on the cost of operating, maintaining and repairing the water and sewer system within the District. That process carried into 2022. Due to increasing material costs, changing operational regulations, and disruptive supply chains, it was determined that a 9.5% rate increase each year for a three-year budget period would be necessary to provide revenues to cover the projected expenses. A revised rate schedule was adopted by the Board in August 2022 and took effect on October 1, 2022, and will continue through Fiscal Year 2024-25.
It costs a lot more to treat the wastewater than it costs to treat the groundwater to make it safe to drink, so the charges are a lot higher.